Privacy Policy
We are committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy sets out how we handle personal information. We may modify this Privacy Policy from time to time to reflect its current privacy practices.
Your personal information we collect
The type of information we collect include:
- your names, contact and address details;
- your Internet Protocol (IP) address;
- payment details; and
- names, contact and address details of your recipient's.
It is generally not practical to remain anonymous or to use a pseudonym when purchasing from us as usually we need to use your personal information to provide specific services to you, or which relate to or involve you.
How we collect and use your personal information
Generally we collect your personal information from you directly (for example, when we deal with you over the phone, when you send us correspondence (including via email), when you make a purchase from us on our website.
Because we offer you fresh flower arrangement and delivery services, collecting your personal information allows us to provide you with the flowers and services you’ve asked for.
If you do not provide us with the personal information we have requested, we are not be able to complete or fulfill the order you placed, including the delivery service we were engaged to undertake.
The types of third parties to whom we may disclose your personal information include:
- our professional floral artisans;
- our staff members;
- our delivery team members; and
- those parties involved in providing the service delivery.
Where you provide us with information about someone else
If you provide us with someone else’s (for example, the recipient's) personal information, you should only do so if you have their authority or consent to provide us with their personal information. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.
How we hold and protect your personal information
We respect your personal information and protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
We hold your personal information including data in relation to the service we provide in a secure database, hosted by third parties on our behalf. Access to your information is restricted by firewalls, the use of encryption, password protection and digital certificates. We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required by our service.
Disclosure of and sharing your information
In all cases we will only disclose your personal information that is strictly required, and take all reasonable steps to ensure that your personal information is handled in accordance with the Australian Privacy Principles. Otherwise, we will not disclose personal information unless you consent. We are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
We may store your information in cloud or other types of networked or electronic systems. As electronic or networked systems can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed.
Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.
Cookies
Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.
IP address
An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another. Public IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct web site trend and performance analysis.
Linked websites
This website may from time to time contain links to other websites and information on those websites for your convenience, it does not necessarily imply sponsorship, endorsement, or approval or arrangement between us and the owners of those websites. We takes no responsibility for any of the content found on the linked websites.
Use of our website
You have a choice regarding your use of our websites. In general, you are not required to provide personal information when you visit our websites. However, if you make a purchase from us, provision of certain personal information will generally be required.